We take your privacy very seriously and want to be as transparent as we can about how and why we use your personal information.
Carers Support West Wales is committed to protecting your privacy and the security of the data we hold, ensuring you remain informed and in control of the information you supply to us.
We, Carers Support West Wales, are the ‘controllers’ of the information (‘personal data’) which we collect about you (‘data subject’). Being controllers of your personal data means we are responsible for how your data is processed. The word ‘processed’ covers most things that can be done with personal data, including collection, storage, use, sharing and destruction of that data.
If you would like to know more or have any concerns about how your information is being processed please contact: [email protected].
Carers Support West Wales provides information, advice and support to unpaid carers in West Wales (Carmarthenshire, Ceredigion and Pembrokeshire).
You can contact us at Carers Support West Wales, if you have any queries about this privacy notice or anything related to data protection and how we process your data.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information are:
You are able to remove your consent at any time. You can do this by contacting us.
Personal information is anything that relates to a living, identifiable person. We collect and process the following personal information:
This list of personal information is not exhaustive or limited to the information detailed above.
For monitoring purposes we also collect ‘special categories’ of data.
The collection and use of these types of data is subject to strict controls and will only be held with your explicit consent.
We are committed to protecting all your personal data, and we only process data if we need to for a specific purpose, as explained in the section ‘Our legal basis for processing your information’.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We collect your personal data mostly through our contact with you, and the data is usually provided by you. However in some instances we may receive data about you from other people/organisations, for example, if you are referred to us by another organisation. We only use information from third parties once the organisation has gained your consent to pass that information on to us and on understanding that you will benefit from our support. These organisations may include but are not limited to:
If you are a donor, we will collect financial information (direct debit/standing order details) and whether your donations are gift-aided.
We collect data about you and your caring role at many points throughout our contact with you, the below list details how we receive your data but is not limited to:
We will never sell your personal data.
We will do this for a variety of reasons:
The information we may share with third parties may include your name, address, age, date of birth, gender, GP surgery, contact details and if applicable, details of your caring role and your cared for person.
For monitoring purposes this can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, or sexual orientation.
This is a list of organisations we may share personal data with:
Your personal data is held primarily in electronic formats, however if paper records are held they are securely filed away and shredded when we no longer have need of them.
Electronic data, including emails, is stored on our secure servers which are located in the UK.
Backups of our database are held securely on servers hosted by our IT provider and are kept on a rolling two year basis.
We will only hold personal data for as long as it is necessary for the purposes detailed in the section ‘Your information and why we collect it’.
We keep your personal information for six years from the date of no contact with you, or three years following you informing Carers Support West Wales that you are no longer a carer.
If we have not heard from you in three years we will contact you to see if you still wish to remain registered with Carers Support West Wales.
After three years without contact from you or if we hear from you that your caring role has ended we will make your record inactive.
Three years after we have made your record inactive we will anonymise your record on our database. (Remove any personally identifiable information from your record)
A copy of our retention schedule is available on request.
We will dispose of unnecessary personal data using secure deletion methods (electronic) or shredding.
With data stored on our database system we use an anonymization tool which removes all personally identifiable information from your record.
At all times, Carers Support West Wales will comply with the legal requirements set out by the General Data Protection Regulation (GDPR) 2016 and the Data Protection Act 2018 in relation to the collection, holding and processing of your personal data.
We have registered with the Information Commissioner’s Office (ICO) and adhere to the following principles:
If you require general information about the GDPR, information is available from the Information Commissioner. ICO website: www.ico.org.uk
We want to ensure you remain in control of your personal information. Part of this is making sure you understand your legal rights.
As a data subject, you have the following rights in relation to your personal data processed by us:
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to exercise your rights:
See contact details above.
If you have any concerns about our use of your personal information, you can make a complaint to us by contacting us.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
Carers Support West Wales will continually review and update this privacy notice to reflect changes in our services and feedback from carers, as well as to comply with changes in the law. If there are substantial changes to this statement or in how Carers Support West Wales will use your personal information, we will advertise the updated notice both on the front page of the Carers Support West Wales web site and update you via service delivery.
Carers Support West Wales encourages you to periodically revisit this page to review this notice and to be informed of how Carers Support West Wales is protecting your information.
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Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.
Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.
We do not store cookies on your computer without your consent, unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.
You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link https://ico.org.uk/for-the-public/online/cookies. Mobile devices may have their own settings and you need to refer to the manual of the device.
Please note that restricting or disabling cookies may impact the functioning of parts of our website.
Our website uses the following cookies:
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Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following weblinks:
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How to manage Cookies in IE 11:
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Manage Cookies: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Our analytics partner also provides the ability for users to opt-out using the following links:
Google Analytics: https://tools.google.com/dlpage/gaoptout
Further information on cookies is available online at: www.aboutcookies.org
Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.
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